Running a Capriotti’s isn’t just about serving award-winning sandwiches: for multi-unit operators, it’s a dynamic, purpose-driven routine built around community connection, team leadership, and Capriotti’s support systems.
Amber Walley operates two Capriotti’s locations in Northeast Ohio, with a third on the way. Recognized as an IFA Franchisee of the Year for her community leadership and operational excellence, Amber is a strong example of what’s possible in Capriotti's system. Her day offers a look at how Capriotti’s owners balance hands-on involvement with high-level management to bring the brand to life.
For Capriotti’s franchise partners like Amber, a typical day includes:
Reviewing operational performance across multiple locations
Supporting managers and guiding team development
Engaging with guests and overseeing the in-store experience
Aligning local marketing with each community’s needs
Strengthening community partnerships and outreach efforts
Operational Focus Backed by Support
Amber describes her daily operation as a blend of oversight, team engagement, and strategy. “You can't run an operation if you really don't believe in what you're serving,” she says. “That's 80% of it right there. The other 20% is just having a successful operation.”
She routinely reviews performance indicators across both locations, everything from sales trends to app activity and guest feedback. These snapshots help her understand how each store is performing before she steps into action. Because her two restaurants serve distinct markets, Amber uses these insights to shape localized marketing and service approaches while maintaining consistency through Capriotti’s training systems and standardized procedures.
Amber also stays close to the energy on the floor. “I'm a very hands-on operator,” Amber noted. Her presence keeps communication strong and allows her to identify opportunities quickly, whether it’s spotlighting a popular item or reinforcing best practices during peak hours.
Building Teams and Culture That Reflect the Brand
With multiple locations, Amber places strong emphasis on developing people. She works closely with her long-time general manager in Canfield to maintain Capriotti’s service standards and keep her team aligned. She describes her leadership style as active and present: “I jump in the front and say, OK, what's going on? How can we fix this?”
Community Engagement as a Daily Commitment
Community involvement shapes much of Amber’s day-to-day work. She has made it a priority to support the community that welcomed her business with open arms, and receiving the IFA Franchisee of the Year really solidified her reputation as a locally owned business committed to giving back.
Her team participates in school fundraisers, local sports partnerships, Thanksgiving initiatives, breast cancer awareness efforts, and more as part of their regular outreach. This ongoing commitment has built trust and loyalty, and that connection with the community also drives repeat business and organic word-of-mouth.
A System Designed to Evolve
What has stood out most to Amber is how Capriotti's support system has continually evolved since she joined in 2022. “They're making changes where the weak links are, and they're noticing where they need to become better,” she said. “So that is reassuring because we, and I'm saying we because I feel I’m part of Capriotti's family, always want to be better.”
The continued refinement of tools, processes, and communication has given her confidence as she plans to expand in the future. “A lot of other companies have goals and take pride with where they're at, but things still usually stay the same,” added Amber. “But I can truthfully and honestly say Capriotti's is getting better and that's amazing.”
For Amber, the combination of reliable systems and a leadership team willing to adapt has made multi-unit ownership feel approachable rather than overwhelming.
Discover how to become a Capriotti’s multi-unit franchise partner today.
FAQs About the Capriotti’s Franchise Opportunity
Q: What makes Capriotti’s a strong franchise to invest in? Capriotti’s combines a high-quality product, a proven operational system, and a brand culture centered on community connection and guest loyalty.
Q: Do I need restaurant experience to open a Capriotti’s? Prior restaurant experience is helpful but not required. Capriotti’s provides comprehensive training, real-time operational support, and access to a proven playbook for success.
Q: Can franchisees own multiple Capriotti’s locations? Yes. Capriotti’s is designed for scalable growth, and many franchise partners expand into multi-unit ownership. The brand’s operational framework, training systems, and support structure help owners manage multiple locations with confidence.
