Franchise Training: Empowering Your Journey to Success
At Capriotti’s, we believe that great training is the foundation of great performance—and we don’t just train, we partner with you for long-term success. From day one, our training program is designed to be immersive, comprehensive, and ongoing—ensuring you're confident, well-equipped, and continually growing as a Capriotti’s franchise owner.
Training Begins Immediately
The moment you become part of the Capriotti’s family, you gain access to our dynamic online learning platform, 1Huddle. This tool is packed with interactive, multi-level training modules designed to prepare you and your team for success. It’s available at your fingertips, so you can start learning before your shop even opens.
Hands-On, Pre-Opening Training
Prior to your grand opening, you and your General Manager will attend a four-week, in-depth Manager-in-Training (MIT) program held at our corporate restaurants in Las Vegas. This immersive experience covers every facet of Capriotti’s operations—from leadership and team development to operational excellence and customer engagement. You’ll train in real environments, alongside experienced leaders who are passionate about what they do.
On-Site Support During Opening
We don’t just train and wave goodbye. Five days before your store opens, our expert Training Captains arrive at your location to begin in-person staff training. These professionals stay on-site with you through your opening and for at least two weeks afterward—working shoulder to shoulder with your team to ensure smooth operations and build confidence from day one.
Ongoing Coaching and Continued Education
Once your Training Captains transition out, your support doesn’t stop. You’ll begin weekly check-ins with your dedicated Director of Franchise Operations (DFO)—a seasoned business coach and your go-to partner for operational performance, profitability, and growth. Your DFO stays with you throughout your entire franchise journey, offering invaluable insights and guidance.
We also keep the momentum going with monthly educational webinars covering critical topics like:
- Strategic marketing initiatives
- Supply chain and inventory management
- World-class customer service best practices
A Team Committed to Your Growth
At Capriotti’s, your success is our mission. You’ll be supported by a passionate team of training experts, field coaches, and operational leaders who are all invested in helping you thrive. We don’t just develop franchisees—we develop leaders, innovators, and community favorites.
This grassroots strategy ensures Capriotti's becomes a trusted and beloved name in every market we enter. Contact us today to learn more!
Marketing and Resources That Move the Needle
Building a successful restaurant isn’t just about serving incredible food—it’s about putting that food in front of the right people, at the right time, with the right message. At Capriotti's, our marketing support for franchise partners is anything but ordinary.
We equip our franchise partners with a high-impact, hyperlocal strategy—and we help them bring their shop to life in the community from day one.
Hyperlocal Precision, Ground-Up Strategy
We don’t believe in a one-size-fits-all approach. Our franchise marketing programs start by laser-targeting a 3–5 mile radius around your restaurant. Whether you’re entering a brand-new market or expanding within an existing one, we deploy a full suite of digital marketing tactics to let your community know Capriotti's has arrived.
As one of our sandwich franchise owners, you’ll have access to:
- Paid social ads that target your neighborhood with compelling content that drives traffic
- Search engine marketing that puts you at the top when locals search for great sandwiches
- Message Targeting that reaches customers near your location
- Localized promotions tailored to your community's tastes and local events
Our marketing begins at the local level, where we combine high-visibility, community-based outreach with in-market activation led by our franchise partners. From grand openings to local events, we work in close collaboration with each franchisee to create excitement and drive traffic—ensuring every initiative reflects the unique character of the community and the energy of the Capriotti’s brand.
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